Our Services
Repair-grade parts for phone screens, batteries, back covers, and cases — backed by clear warranty, responsive returns, and custom solutions from hiteksupply.com.
1-Year Warranty
Up to 365 days of coverage
All phone parts carry a warranty of up to one year, unless another policy is agreed by both parties.
- Up to 365-day guarantee on all phone parts (unless otherwise agreed).
- Support continues after warranty with lifetime technical consultation.
- We stand behind every shipment with strict QC and packaging checks.
hiteksupply.com
Return Policy
Handle damaged parcels fast
- Refuse packages that look opened or visibly damaged and tell us immediately.
- If accepted, submit an RMA within 2 business days with damage photos of box (front/back) and product (front/back).
- Claims without photos or beyond 2 business days will be denied.
General Aftersales Procedure
RMA in four quick steps
We follow up on every batch. Expect quick responses and clear reporting.
Send RMA list
Email us; we reply within 12 hours.
Returned parts
Use original packaging and ship to our Hong Kong address.
Quality inspection report
QA team provides a test report after checks.
Get replacement
Once confirmed, we dispatch replacements immediately.
Cost-Effective Custom Solutions
Tailored parts for your builds
Our design team and supply chain partners support custom specs and branding for your phone parts business.
- Custom Quality: tailor glass, polarizers, frames, LCD modules, and more to your spec.
- Brand your parts: logo and packaging options to grow your market presence.
- Design support: engineers collaborate to match fit, finish, and durability needs.
Brand Your Parts
Elevate your own label
From logo placement to packaging, we help you present a consistent brand in your market, backed by factory experience and reliable sourcing.